At SoulTouch, each piece in our collection is stitched with artistry and a passion for elegance. We invite you to embark on a journey of comfort and style, trusting that our creations will perfectly complement your refined lifestyle.

1)Our Commitment to You 

At SoulTouch, your satisfaction is our highest priority. While we do not offer refunds, it is our pleasure to extend store credit or assist with an exchange, ensuring that every experience with us meets your expectations.

 

2)Personalized Exchange Service 

Our products are created to the highest standards, and we encourage you to consult our Size Guide https://www.soultouchstore.com/pages/size-guide and style notes prior to making your selection. Should you require an exchange, our dedicated concierge team is at your service.

  • Kindly contact our concierge at hello@soultouchstore.com or fill up the form at the end of page within 7 days of receiving your order

  • Please include your order number, a short note detailing your reason for exchange, and 3 photographs wearing the slippers from 3 angles. (Mandatory).

  • To honour your request, the item must remain unused, unworn, and returned in its original packaging, complete with all tags.

  • Upon review, our team will guide you through each step of the process with bespoke attention.

3) Store Credit—With Our Compliments

Once your return is received and approved, store credit equal to your product value (excluding shipping fees, custom duties, import taxes and local fees) will be presented to you, with our compliments, via your registered email. This credit is valid for 6 months, offering you the privilege of selecting another SoulTouch creation that suits your desire. Kindly note that customs duties, import taxes, and local fees are non-refundable and remain the customer’s responsibility.


4) Non-Returnable Selections

To maintain our exceptional standards, exchanges and returns cannot be accepted for: 

  • Footwear that has been worn, altered, or lacks its original packaging

  • Sale, promotional, or clearance items

  • Purchases using gift cards or store credit

 

5)Shipping and Assurance 

We invite you to arrange return shipping with a reputable courier and full tracking for added security. All shipping and handling expenses for exchanges are gracefully undertaken by the client. SoulTouch regrets that responsibility for loss or damage during transit cannot be accepted. Kindly note that customs duties, import taxes, and local fees are non-refundable and remain the customer’s responsibility.

6)Exceptional Care for Damaged or Incorrect Deliveries 

If your order arrives in anything less than perfect condition, please allow our concierge team to make it right. Contact us within 48 hours at hello@soultouchstore.com and attach clear images. We will carefully review and promptly arrange a replacement or provide store credit, with our sincere apologies.


7)Policy Enhancements

SoulTouch may update this policy to further refine your experience. We recommend consulting this page before placing each order.